Forrester: Improve Travel Expense Invoice Management Solution to Drive Better EX

It's no surprise that a productive employee is an engaged employee,  and an engaged employee is good for your business. In fact, companies  with the most engaged employee enjoy 81% higher customer satisfaction,  experience half the employee turnover compared to their peers, and have a  decisive competitive advantage.

In October 2019, Forrester and SAP Concur conduced an online survey  with 476 finance, IT, and HR decision makers responsible for  corporate-level technology investment at global enterprises. The  research shows that as employee experience (EX) becomes a critical  driver of business success, firms must focus on optimizing the process  and tools which impact employee's daily activities - such as travel,  expense and invoice management. According to the survey, 63% of survey  respondents name travel and expense management software as one of the  most important tools when it comes to good EX. 68% of respondents said  the same of accounts payable (AP) automation tools. Only benefits  software was noted as more important.

To learn more findings, download the report today.